Catalogue search
Find active products by name and description within the same store.
Intelligent business assistant
Shopping assistance
Help customers find suitable products using the same store’s catalogue, prices and inventory.
Shopping assistance — English workspace
ASMA ShopThe English catalogue and product assistant tools: the information source for Sara’s shopping assistance.
Service overview
Shopping assistance in practice
Sara connects a customer’s question to a search of active store products. Product names, descriptions, categories, selling prices and stock status can inform product introductions. Search is not limited to the base name; it also considers recorded product translations.
When a specific product is found, the response can introduce it directly. When there is not enough information, Sara asks a question to clarify the customer’s needs. Shopping suggestions rely on available information. An unknown price or stock status should not become a firm promise.
Features in this section
Tools for everyday work
Translated product names
Use recorded translations to find a product whose name the customer has written in another language.
Prices and stock
Present the selling price and stock status when reliable information is available, and clearly identify anything unknown.
Explain product use
Turn recorded descriptions into understandable answers about features and uses, without adding unverified specifications.
Clarify customer needs
Ask a focused question when the customer’s wording or catalogue information is not sufficient to choose a product.
Image assistance
When the relevant service is enabled, the image identification flow can match a customer’s submitted image against existing products.
Getting started
Where do you begin?
Build a reliable catalogue
Complete product names, descriptions, images, prices and inventory information in the product section.
Describe the need
Customers type a product name or explain what they need in the store conversation. Images can also be used when the capability is available.
Continue the selection
Sara explains the available information, and the customer can review the product and continue buying through the store.
Practical details
What to know when using it
Fact-based suggestions
Prices, features and product popularity should not be invented without reliable data.
Stock is a separate condition
Showing or recommending a product does not reserve it or confirm a final order.
Catalogue information matters
More complete, up-to-date product information provides more accurate context for shopping assistance.
Common questions
Clear answers before you begin
Answers to practical questions about Shopping assistance.
Does Sara guess product prices or specifications?
It should not. Public product information is the basis for the reply. If price or stock has not been verified, that must be stated clearly.
Does a recommendation mean the product is definitely in stock?
No. A product’s presence in the catalogue is different from sellable stock. Its availability must be checked against that product’s data.
Is product recognition from photos always enabled?
This flow depends on image processing and the store’s access rights. It does not guarantee that every image will match a catalogue product.