Draft replies
Help write a response using the incoming text, subject and authorised conversation context.
Intelligent business assistant
Correspondence drafting
Help understand messages, prepare drafts and write replies suited to the conversation and the business identity.
Correspondence drafting — English workspace
ASMA ShopThe English ASMA Shop email and correspondence workspace. Drafting is independent of sending a message.
Service overview
Correspondence drafting in practice
Sara can explain an authorised message and prepare a draft reply. In the email workspace, the subject and message body provide the basis for a response, while the brand’s tone and the correspondence language can be reflected in the suggested text.
For customer-related administrative correspondence, the internal tool prepares a draft using that customer’s information and latest recorded order. Preparing or saving a draft is different from sending it. Actual delivery uses a connected email account or communication channel with valid authority.
Features in this section
Tools for everyday work
Explain incoming messages
Explain the customer’s message in the team member’s language to help them understand the request and choose a suitable reply.
Brand-appropriate tone
Use the business identity as context for replies when the relevant settings and service are available.
Customer-related correspondence
Prepare an administrative draft for a specified customer using authorised records from the same store.
Save drafts
The internal draft-saving flow requires owner access and specific confirmation and is separate from external sending.
Review before sending
Suggested replies are prepared for team review. The subject, recipient, content and intended action must be checked.
Getting started
Where do you begin?
Choose the message and objective
In an authorised email or customer communication workspace, specify the correspondence topic and what you need.
Review the suggested reply
Read the wording, language, tone and customer information, then make the necessary changes.
Continue through an authorised channel
Save the draft or send it through a connected channel with the required access. Check the sending result separately.
Practical details
What to know when using it
Editable drafts
Sara’s text is a starting point that should be finalised for the objective and recipient.
Text and sending are separate
Preparing or saving a draft does not itself send a message to the recipient.
Independent connection and permission
Actually reading or sending email or messages requires a valid account connection and access for the same store.
Common questions
Clear answers before you begin
Answers to practical questions about Correspondence drafting.
Does Sara automatically send a suggested email?
No. Generating or saving a draft is not sending. Delivery requires a connected channel, permission and a separate action.
Does an internal draft require a connected email account?
The internal tool can prepare a draft from authorised customer information. Receiving and sending actual emails requires a valid email service connection.
Should suggested text be reviewed?
Yes. An authorised person should check the recipient’s name and address, record information, tone and commitments before sending.