Search by order number
Find an order within the store and the authenticated customer’s account.
Intelligent business assistant
Order tracking
Explain the recorded status to the owner of the order, with a clear route for further follow-up.
Order tracking — English workspace
ASMA ShopEnglish order management. The recorded statuses provide the source for Sara’s order tracking.
Service overview
Order tracking in practice
Sara’s order tracking is designed for authenticated customers. Knowing an order number is not permission to view it. Searches are scoped both to the store and to the signed-in customer’s identity. The basic result includes the order number, status, placement date and number of items.
In the management workspace, Sara can find orders belonging to the same store and direct the administrator to their details. Viewing a status is separate from changing it: every management change needs appropriate permission and specific confirmation. Tracking reports the recorded state and does not turn an unknown delivery date into a certainty.
Features in this section
Tools for everyday work
Recorded status
Explain the status from the existing record without claiming that an action was performed when it was not.
Order summary information
Use the order number, date and item count to give a concise, relevant answer.
Customer confidentiality
Knowing another customer’s order number does not grant access to their order information.
Separate management access
An authorised administrator or team member can use private order search to open the relevant record.
Continue in the account
Customers are directed to the appropriate account and support area for further details or change requests.
Getting started
Where do you begin?
Sign in as the customer
Customers must use the account to which the order belongs.
Ask for the order status
The order number is supplied in the conversation, and only the record belonging to that customer is checked.
Follow the next step
The recorded status is explained. Further details or changes are handled through the customer’s account and support.
Practical details
What to know when using it
Based on store records
The response comes from the status recorded in the system. This feature alone does not imply a live carrier connection.
Reading and changing are separate
Asking about an order does not authorise its cancellation, refund or status change.
Public information boundaries
Sensitive financial information, internal notes and other customers’ orders are excluded from public answers.
Common questions
Clear answers before you begin
Answers to practical questions about Order tracking.
Can anyone see an order’s status using its number?
No. The number alone is not enough. The customer’s identity must be established from a valid account session.
Does Sara give a guaranteed delivery date?
Only recorded, verifiable information can be relied on. This feature alone is not a promise of delivery time or live fleet tracking.
Does a tracking request change the order?
No. Tracking reads the status. Changes, cancellations and refunds have separate processes and permissions.