List and search
Find orders using search, status filters, sorting and a choice of how many records appear per page.
ASMA Shop services
Order management
Follow orders, customers, payments and delivery status together in one traceable workflow.
Order management — English workspace
ASMA ShopThe actual orders section in the English ASMA Shop dashboard.
Service overview
Order management in practice
Order management starts with an amount, but it does not end there. ASMA Shop connects the order list to product details, customers, addresses and payments, bringing the information needed for fulfilment together in one record.
The order list supports search, status filtering and changes to the display order. Everyday processing distinguishes statuses such as pending, paid, shipped, completed, cancelled and refunded.
The details page separates the subtotal, discount, tax, delivery charge and total. Status changes are made from the same record, while situations needing human review, such as a payment received after cancellation, are identified separately.
Features in this section
Tools for everyday work
Complete order record
View items, quantities, unit prices and line totals alongside customer information and the delivery address.
Amount breakdown
Review the subtotal, discount, tax, shipping charge and final amount separately.
Status handling
Follow the order from pending and paid through shipping and completion, and perform permitted cancellation actions when needed.
Payment review
The payment method and status appear in the order record, with inconsistent cases flagged for further review.
Order export
With the required permission, export the order list as CSV or copy the authorised data.
Getting started
Where do you begin?
Find the order
Use search or filters to locate the order in the list and open its record.
Check the details
Compare the items, amount, customer, address and payment status with the actual order.
Record the next stage
After the real work has been done, record the next permitted status and follow the result in the same record.
Practical details
What to know when using it
Customer context
The order record makes the customer identity and recorded contact details available to the team handling it.
Browsable overview
Order counts and status summaries appear alongside the paginated list.
Identify cases needing review
Recording a status is not treated as proof of a successful payment or shipment. Record alerts help the team investigate discrepancies.
Common questions
Clear answers before you begin
Answers to practical questions about Order management.
Does changing a status mean the goods have actually been shipped?
No. The store team should record the status after the actual action. Marking an order as shipped does not replace handing it to the carrier.
Is order export enabled for every user?
No. Export depends on user permissions and is available only to users with the relevant access.
Does recording a refund guarantee a bank transfer?
No. Order and refund statuses must be reconciled with the payment and the actual return-of-funds process. The financial record and payment receipt provide the basis for review.